Privacy Policy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

Shopping Online

When you shop on our online store, we will ask you to input and will collect Personal Information from you such as your Name, E-mail Address, Billing Address, Delivery Address, Telephone Number(s), Product Selections, Credit Card or Debit Card details, and a Password. We may also collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type and the pages of our website that were viewed during your visit ("User Information"). We may collect this information even if you do not register with us. If any external advertisements appear on this Website these will be delivered to you directly by ourselves. We do not currently engage in the display of advertisements via third party companies. We confirm that any Personal Information of which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is used only for the following purposes:

• Processing your orders
• For statistical purposes to improve this Website and its services to you
• To serve website content and advertisements to you
• To administer this website
• If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

Email

When you create a shopping account while ordering online you will be given the option to receive information from us by e-mail, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at support@tetra4.com or telephoning us on 0208 123 9970 between 9:00am and 5:30pm (Monday to Friday).

We will not release your Personal Information to any other companies for mailing or marketing purposes. Please be aware that if we are requested by the Police, or any other regulatory, or government authority, investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

Competitions

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Cookies

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping cart at any time - if you do not accept Cookies you will not be able to use this Website.

Any Questions?

Questions regarding this Policy should be directed to the Tetra4 Communications Limited via telephone on 0208 123 9970.